Frequently Asked Questions

Everything you need to know about shopping with Cooksvg

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

How long will it take for my order to arrive?

Standard shipping typically takes 5-7 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Can I change or cancel my order after it has been placed?

Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters our fulfillment process and can no longer be edited.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.

How can I track my package?

Once your order ships, an email confirmation will be sent containing a link to your tracking page. You can also track your order through the 'Order History' section of your account.